Returns and Refunds

It's hard enough to find a comfortable bra in store, let alone online! If you aren't happy with your full-priced purchase for whatever reason (maybe those purple and green ribbon bows clash with your skin tone) then you can return it to us for an exchange or a refund. You can exchange as many times as you like, you never pay any additional postage or restocking fee and you never pay for postage to return items back to us (I know, we're generous like that).

However, be warned! Your return should be unworn, unwashed and with all tags attached. If you wear a bra for any length of time and then decide to return it, just consider if you would buy a bra that someone else had worn for the same length of time. Bras are like shoes - you can't wear them all day and then return them if they hurt your toes (the shoes, not bras...if a bra hurt your toes, you haven't put it on right).

Make sure you email us if you want to return something. You will have to post your items to our closest returns office (Australia, USA, Singapore or UK) so please email us for the address. (We recommend using a traceable method because if we don't get your return, we can't refund you or process your exchange).

We can't take responsibility for items lost in the mail, sorry!

We've been online for almost 20 years so we can find your order by psychic ability alone. Although a name does help...but don't worry, we'll find your order on our system. Please include the name you used to place the order somewhere on the return parcel and any other details that will help. You'll have to let us know if you want a refund or an exchange. If you aren't sure of what size you need, just tell us if the back was too big/small or if your cup is too big/small, and we can figure it out for you.

Once we have your return and can check that your item is in it's original condition, we can process your refund. Sometimes it can take up to 5 days for a refund to appear in your account because banks like to hang on to your money as long as they can before giving it back to you. We can't refund you if we don't have your item, so that's why it helps to send things back to us with a traceable method.

You can return sale items for a credit not for a refund. The condition of all our sales and promotions is that items can be returned for a credit only, unless the item is faulty. If an item doesn’t fit you, it doesn’t make it faulty. If you put the bra in the washing machine and it catches on something or breaks a wire, it doesn't make it faulty.

Yes you can, just don't swim in it first!

Relax, we haven't made an error. We just don't refund postage, after all, posties don't work for free!

Clearance items are usually sold at below cost price, so they cannot be returned for exchange or refund for any reason. If they don't fit you, you can give them to charity or you can pay to return them to us and we can give them to charity on your behalf.

If someone thinks you need new bras and bought you one, then you probably really need new bras more than you need a refund. If someone bought you a gift voucher, or a bra as a gift, or you bought something for yourself with a gift voucher, you can only exchange it for another product or for a store credit.

You can't get a refund on a gift or a gift voucher unless you are the person who paid for it.

If your product is damaged or faulty, please email us with a photo of your faulty/damaged item. We will see if we can get a replacement to you without you having to ship it back to us. Hopefully we can avoid all that delay and extra postage costs and reduce our carbon footprint at the same time. Yay!